MagicHarbor.ai
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Privacy Policy
MagicHarbor respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains what data we may collect, how we use it, and how AI interactions may be processed when you use MagicHarbor
What Data We Collect
We may collect the following types of data:
• Account information, such as email address, authentication identifiers, and login-related data
• Usage data related to interactions with AI models
• Dialogue history, including prompts, model responses, selected providers, selected models, and timestamps
• Analytics data, such as token usage, estimated cost, latency, model usage, and comparison results
• Head-to-Head comparison data, including prompts, selected models, generated responses, scores, category winners, and summary results
• Tool-assisted interaction data, where applicable, including information needed to process prompts through backend-enabled tools
• Technical data, such as IP address, device type, browser type, operating system, logs, and error diagnostics
• Billing-related records, such as balance changes, usage charges, payment status, and transaction metadata
We do not claim ownership of user-generated content, including prompts, uploaded inputs, or AI-generated responses.
How we use your data
We use collected data to:
• Provide, maintain, and improve the MagicHarbor service
• Route requests to selected AI providers and models
• Display and preserve user dialogues
• Calculate usage, balance, cost, token consumption, and latency
• Provide analytics, model ranking, and Head-to-Head comparison features
• Support tool-assisted workflows, where enabled
• Improve performance, reliability, usability, and user experience
• Detect, prevent, and investigate misuse, abuse, security incidents, or technical issues
• Provide customer support and respond to user inquiries
• Comply with legal, financial, and operational obligations
AI Interactions
When you send prompts or other inputs through MagicHarbor, your content may be processed by third-party AI providers selected by you or configured within the platform.
This may include providers such as OpenAI, Anthropic, Google, DeepSeek, xAI, or other supported providers.
Prompts, uploaded content, conversation context, and model responses may be transmitted to these providers as necessary to generate AI responses.
Different AI providers may process data according to their own terms, privacy policies, technical systems, and data handling practices.
You should not submit sensitive personal information, confidential business information, passwords, private keys, financial credentials, medical records, or other highly sensitive data unless you are authorized to do so and understand the risks.
Head-to-Head Compare
When you use Head-to-Head Compare, MagicHarbor may send the same prompt to multiple selected AI models or providers.
To provide comparison results, MagicHarbor may store and process:
• the comparison prompt
• selected providers and models
• generated model responses
• token usage
• estimated cost
• latency
• comparison scores
• category winners
• summary and evaluation results
This data is used to display comparison results, provide analytics, improve evaluation features, and help users understand differences between AI models.
Head-to-Head results are task-specific and may depend on provider behavior, model availability, prompt structure, and platform configuration.
Use Tools and External Information
MagicHarbor may provide a Use Tools option that allows supported models to access backend-enabled tools, such as online search or other external information retrieval functions.
When Use Tools is enabled, your prompt may be processed together with additional backend tools or external services in order to provide a more informed response.
This may involve:
• sending parts of the prompt or query to external search or retrieval services
• receiving external information from third-party sources
• combining retrieved information with model-generated reasoning
• storing tool-related metadata for analytics, debugging, billing, or reliability purposes
Tool availability may depend on the selected model, provider behavior, backend configuration, and external service availability.
Tool-assisted responses may be influenced by the quality, freshness, and accuracy of external sources.
Dialogue History and Analytics
MagicHarbor may store dialogue history and analytics data so users can return to previous conversations, review model usage, compare outputs, and understand cost and performance.
Analytics may include:
• number of messages
• input and output tokens
• estimated cost
• latency
• selected provider and model
• model ranking data
• Head-to-Head comparison metrics
• error or completion status
Some analytics may be calculated in real time on the frontend, while other analytics may be retrieved from backend aggregation.
Data Sharing
We may share data only as necessary to operate the service.
This may include sharing data with:
• AI model providers selected or used through the platform
• payment processors for billing and transaction handling
• hosting, infrastructure, logging, analytics, and security service providers
• external tool or search providers when Use Tools is enabled
• legal or regulatory authorities when required by applicable law
We do not sell user conversations to advertisers.
We do not claim ownership of user prompts or AI-generated outputs.
Data Security
We apply reasonable technical and organizational measures to protect your data from unauthorized access, misuse, loss, alteration, or disclosure.
However, no online service, transmission method, or storage system can be guaranteed to be completely secure.
Users are responsible for protecting their account credentials and for avoiding submission of highly sensitive information unless appropriate safeguards are in place.
Data Retention
We may retain account data, dialogue history, usage records, analytics data, technical logs, and billing-related records for as long as necessary to provide the service, maintain security, resolve disputes, comply with legal obligations, and improve platform functionality.
Some records may be retained for operational, accounting, fraud prevention, or legal compliance purposes even after an account is closed.
User Rights and Choices
Depending on your location and applicable law, you may have rights regarding your personal data, including the right to access, correct, delete, or restrict certain processing of your data.
You may contact us to request assistance with your data.
Some data may be required to maintain account functionality, billing records, security, or legal compliance.
Children’s Privacy
MagicHarbor is not intended for use by children under the age required by applicable law.
We do not knowingly collect personal data from children without appropriate consent.
International Data Processing
MagicHarbor may use infrastructure, AI providers, payment processors, and service providers located in different countries.
By using the service, you understand that your data may be processed in jurisdictions outside your country of residence, subject to applicable legal requirements.
Changes to This Policy
We may update this Privacy Policy from time to time.
If we make significant changes, we may notify users by updating the policy page or through other appropriate communication methods.
Your continued use of MagicHarbor after changes become effective means that you accept the updated policy.
Contact
If you have questions about this Privacy Policy or how your data is handled, contact us at:
support@magicharbor.ai
Last updated: May 2026